5 Confessions of a DAM Vendor – Fantastic Article

With all apologies to Crocodile Dundee, now this is an article!

No three-light-paragraphs of fluff, but a rich, full-featured essay on how your salesperson is probably shining you on.

Written by Kevin Groome, Founder of CampaignDrive by Pica9, this fantastic article reviews 5 critical sales issues salespeople face when trying to get you to buy their product, with rich, in-depth analysis of the problems you will face post-purchase, in in-dept subheadings:

  • Confession #1: DAM is not “user-friendly.”
  • Confession #2: User Adoption is usually not well defined in DAM, and even less often properly measured.
  • Confession #3: Most claims of performance in DAM are based on insufficient data.
  • Confession #4: DAM integrations are not always “plug and play.”
  • Confession #5: Our DAM isn’t the single source of truth.

Very refreshing to see such an honest and detailed work about some uncomfortable truths you’ll face when deciding upon and implementing a DAM. Required reading for your research!

Maintenance Tasks

This article from Widen’s Blog, How Often Should a DAM Admin… starts to give you an idea of the tasks related to keeping the DAM machine humming along.  It is by no means comprehensive, but it addresses a few good areas such as:

  • How often should I update the system dashboard?
  • How often should I review the user list?
  • How often should I archive assets?

It also includes triggers and tasks, which are nifty details.

Some other things that should go on a regular task list, not included and not limited to:

  • Auditing security and permissions
  • Reviewing and testing backups
  • (and documenting these for Sarbanes Oxley)
  • Reviewing usage logs to tune user experience, and look for errors and exceptions.
  • Reviewing tagging and taxonomy.